More Mediacom Mediacom Today Business Careers Advertise on Mediacom. By clicking Accept, you consent to the use of cookies. If it is determined that the media player is defective, Mood Media will "advance replace" a new player and send you a Return Shipping label for you to return your defective player to Mood Media.įor more information on Mood Media's warranty, please refer to our Terms of Service. Fix the one moment please (Ref code: s0a00) message that appears on your TV when the cable box has stopped receiving the proper signal required to display. Online bill pay will not load, seriously looks like an ongoing problem. My upload speed works decently during non busy hours but seems to be all over the place heavily during heavy usage hours. That seems like such a petty move to make. In many cases player issues can be resolved over the phone. Mediacom's solution seemed to be to tell people to stop using their upload even if they hadn't gone over their cap instead of trying to resolve the issue by upgrading hardware. If you believe your media player is defective, please contact Mood Media Customer Service at 80 to troubleshoot your player. Please note that the warranty does not cover: any equipment other than the Media Player damage to the Media Player caused by the negligent or willful acts of you, your employees, agents or business invitees theft vandalism water (or other liquids) fire lightning wind snow acts of God or power surges. Mood Media will replace defective media players at no cost during this 12-month period. Please select the account you use to login so we can send you to the right place MEDIACOM ID. If you do not have login access, click here to create your account. This 12-month period begins on the date the player is shipped. Please sign in to view your account information. Turn the power off at the wall socket and turn back on. If the TV box is connected to the Hub make sure the white cable going into the Hub is also tightly connected. Save the date and enter the amount to be paid and. Make sure all the white cable from the splitter to the back of the TV box is tightly connected. You can add a new card through the application you only have to fill out the form. You will see the option make payment, You can choose the type of payment you will make you can add a credit card, debit card, or checking account. Mood Media offers a 12-month warranty on all new media players for the Pandora for Business service. When you are inside your account, go to billing.
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